Delete your KaSmart account

This applies to the KaSmart app (customers) and the KaSmart Agent app (Green Agents).

In the app

• Open the app and sign in.
• Tap the menu (⋮) at the top right, then Delete account.
• Read what is deleted and kept, tick the box and tap Delete my account.

If a payout is in progress, wait until it is paid or cancelled first. Agents must sync all their records first.

Without the app

Ask us to delete your account, giving your name and the phone number you registered with:

• Your hub.
• APBC’s office.

We confirm the phone number is yours before deleting, and finish within 30 days.

What is deleted

• Your sign-in. The phone number can no longer be used to sign in.
• Your phone number on the KaSmart account, so we stop sending you SMS.
• Notification tokens for your phones.
• Afterwards, hub staff erase the account’s name, address, notes and map location, unless someone else at the same home or business still uses the account.

What is kept

• Collections, points, payments and payouts, which we must keep as financial records. They are no longer linked to your phone number.
• Points not redeemed are not paid out after deletion. Request a payout first.
• For Green Agents: the agent record, marked inactive, as an employment record.

See the privacy policy for how long records are kept.